What To Expect From Your Visit

Thank you for trusting Shanks Onsite Services. We know having work done in your home can feel like a lot, so we want you to know what to expect before we arrive.

Before Your Appointment

You’ll receive communication from us with your scheduled time frame. If anything changes, we’ll do our best to keep you updated as soon as possible.

If you have questions before your visit, you can text Lacey at 470-531-3956.

Arrival Communication

Tommy will arrive as close to your scheduled window as possible. Plumbing work can sometimes take longer than expected, especially when emergency calls or hidden issues come up, but we will communicate with you if timing changes.

How to Prepare

To help the visit go smoothly, please make sure:

• The work area is accessible

• Items are cleared from under sinks, around water heaters, or near the plumbing concern

• Pets are safely secured

• Someone 18 or older is available if needed

• Gates, garages, crawlspace doors, or utility areas are unlocked if access is needed

During the Visit

Tommy will look over the setup, explain what he finds in normal homeowner language, and answer your questions.

For larger installs, we’ll walk through the work area, confirm the plan, and make sure you know what to expect before work begins.

Payment

Payment is due when the work is completed unless other arrangements have been made ahead of time.

We accept common payment methods and can let you know your options before your appointment.

Warranty Reminder

Shanks Onsite Services stands behind our workmanship. Warranty details may vary depending on the type of service or installation, and we’ll be happy to explain what applies to your specific job.

Questions?

Text or call Lacey at 470-531-3956.

We’re here to help and want you to feel comfortable, informed, and taken care of.