Simple Things to Notice

Before scheduling, it helps to know:

• Is there no hot water at every fixture?
• Is the water lukewarm or completely cold?
• Did the hot water run out faster than usual?
• Is the water heater gas or electric?
• Is there water around the unit?
• Has the breaker tripped?
• Is the pilot light out, if it is a gas water heater with a pilot?
• Has there been recent plumbing or electrical work?
• Has the water heater made any unusual noises?

If There Is Water Around the Heater

If you see water around the water heater, treat it as more than a comfort issue. A leak can cause damage and may need attention quickly.

Send photos of the full unit, the leak area, and the label on the tank.

No Hot Water? What to Check First

No hot water can be frustrating, especially when your household depends on it for showers, dishes, laundry, and daily routines.

There are different reasons a home may suddenly have no hot water, and the next step may depend on whether your water heater is gas or electric.

What Not to Do

Do not keep resetting breakers or controls repeatedly without knowing why they are tripping or shutting off.

Do not try to relight or adjust anything if you smell gas.

Do not ignore water around the unit.

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SCHEDULE VISIT

When to Call a Plumber

Call a plumber if you have no hot water, inconsistent hot water, water around the heater, rust or corrosion, unusual noises, or you are not sure what type of water heater you have.

Call or text 470-531-3956 with photos of the unit and label.

Shanks is on it.

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