When you contact Shanks Onsite Services about a plumbing issue, a few helpful details can make the scheduling process smoother.

Photos, short videos, and basic information can help us better understand what you are seeing, ask better questions, and prepare for the visit.

Helpful Details to Send

When reaching out, please include:

• Your name
• Phone number
• Address or city
• A short description of the issue
• How long it has been happening
• Whether it is getting worse
• Whether water is actively leaking, spraying, or backing up
• Whether you have already shut the water off
• Whether there is water damage
• Whether other fixtures are affected

Photos That Help

Helpful photos may include:

• A wide photo of the area
• A close-up of the problem
• A photo of any visible leak
• A photo of the fixture, valve, pipe, appliance, or water heater
• A photo of the water heater label if the issue involves a water heater
• A photo under the sink if the issue is near a faucet, disposal, or dishwasher
• A photo behind or near the toilet if the issue involves a toilet
• A photo of the shutoff valve if it is leaking or stuck

Videos That Help

A short video can be helpful if something is:

• Dripping
• Spraying
• Gurgling
• Making noise
• Backing up
• Running constantly
• Leaking only when water is turned on
• Showing weak or strong pressure

A video does not need to be long. Even a few seconds can help show what is happening.